Begin Your Legend

At The Legend. Mongolia, operated by Sunrise Travel Bureau LLC, we hold your privacy in the highest regard. This policy outlines our commitment to transparency and the rigorous standards we apply to safeguard the personal information you entrust to us.

1. THE DATA WE COLLECT

To provide a seamless "Legend" experience, we collect information that identifies you as an Envoy:

• Identity Data: Full name, nationality, passport details (for domestic flights and permits), and date of birth.
• Contact Data: Email address, phone number, and physical address.
• Financial Data: Payment details processed securely via Bonum Gateway. (Note: We do not store full credit card numbers on our servers).
• Expedition Data: Dietary requirements, medical disclosures, travel preferences, and shirt sizes for custom gear.
• Digital Data: IP address, browser type, and usage patterns collected via cookies for website optimization.

2. HOW WE ACTIVATE YOUR DATA

Your information is used strictly to curate and execute your journey:

• Logistics: To secure luxury accommodations, domestic flights, and national park permits.
• Personalization: To carve your name on your Golden Gerege and customize your Envoy Passport.
• Communication: To send pre-departure briefings and "Legend Club" updates.
• Safety: To coordinate emergency protocols and medical support if required.

3. STEWARDSHIP & SHARING

We do not sell, rent, or trade your personal data. We only share necessary fragments with trusted partners essential to your expedition:

• Aviation & Transport: Domestic flight operators and private fleet drivers.
• Hospitality: Luxury camps and hotel partners.
• Payment Gateways: Bonum Gateway, Apple Pay, and Google Pay for secure transaction processing.
• Legal Compliance: Only when mandated by Mongolian or International law.

4. DATA SECURITY PROTOCOLS

We implement "Institutional-Grade" security measures:

• Encryption: All data transmitted via our website is protected by high-level SSL (Secure Sockets Layer) encryption.
• Access Control: Only authorized Concierge and Expedition staff have access to sensitive personal files.
• Secure Storage: Digital records are stored on encrypted servers with regular security audits.

5. COOKIES & DIGITAL FOOTPRINT

We use cookies to enhance your browsing experience. These small files help us remember your preferences and understand how you interact with our "Realms." You may disable cookies in your browser settings, though some website features may be limited.

6. YOUR SOVEREIGN RIGHTS

As an Envoy, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectify: Update or correct any inaccuracies in your profile.
• Erase: Request the deletion of your data (subject to legal or tax retention requirements).
• Withdraw: Opt-out of any "Legend Club" marketing communications at any time.

7. INTERNATIONAL DATA TRANSFERS

As a global operation with hubs in Montreal, Canada, and Ulaanbaatar, Mongolia, your data may be processed across borders. We ensure that all international transfers comply with recognized data protection standards to maintain the integrity of your information.

8. DATA RETENTION

We retain your information for as long as you are a member of The Legend Club to maintain your status (Envoy, Pathfinder, Guardian, Legend) and for the period required to comply with Mongolian tax and legal obligations.

9. THIRD-PARTY LINKS

Our "Journal" may contain links to external cultural or historical sites. We are not responsible for the privacy practices of external entities and encourage you to review their policies.

10. CONTACT OUR CONCIERGE

For any inquiries regarding your data or this policy, please contact our privacy liaison:

Welcome to The Legend. Mongolia. These Terms & Conditions govern the relationship between Sunrise Travel Bureau LLC (the Operator) and the traveler (the Envoy). By confirming a booking and paying the deposit, you agree to be bound by these terms.

1. THE LEGEND ENROLLMENT (BOOKING & CONFIRMATION)

• Deposit Requirement: To secure your spot in an expedition, a non-refundable deposit of 30% of the total journey cost is required.
• The Protocol: Upon receipt of the deposit, your booking status is elevated to "Confirmed." You will receive your digital Envoy Welcome Kit, which includes the detailed itinerary, a specialized gear guide, and the Gerege personalization form.
• Finalization: The booking is a legal contract between the Operator and the Envoy.

2. PAYMENT ARCHITECTURE

• Final Balance: The remaining 70% of the expedition cost must be settled no later than 60 days prior to the departure date.
• Late Payments: Failure to complete the payment within this timeframe may result in the automatic cancellation of the booking and forfeiture of the deposit.
• Payment Methods: Payments are processed securely via Bonum Gateway, supporting Apple Pay, Google Pay, and major international credit cards.

3. CANCELLATION & REFUND PROTOCOL

Due to the exclusive nature of our mobile glamping setups and long-term logistics (flight bookings, private chefs, and gear procurement), the following fees apply:

• 61+ days before departure: Loss of deposit (30%).
• 31–60 days before departure: 50% of the total journey cost is retained.
• 30 days or less before departure: 100% of the total journey cost is retained (No refund).

4. THE ADAPTIVE ITINERARY (CHANGES & AMENDMENTS)

• Nature of the Frontier: Traveling in remote Mongolia (Gobi, Altai, Taiga) involves unpredictability. We reserve the right to modify itineraries due to weather, nomadic movements, or safety considerations.
• Envoy Requests: Requests to change dates or realms after confirmation are subject to a $250 USD administration fee plus any cost differences, subject to availability.

5. MANDATORY EXPEDITION INSURANCE

All Envoys are required to hold a comprehensive travel insurance policy.

• Minimum Coverage: The policy must cover medical emergencies, emergency helicopter evacuation ($50,000 minimum), trip interruption, and loss of personal belongings.
• The Legend. Mongolia is not liable for any costs incurred due to insufficient insurance coverage.

6. HEALTH, FITNESS & MEDICAL DISCLOSURE

• Physical Levels: Our expeditions (specifically Altai and Taiga) are physically demanding. By booking, you certify that you do not have any physical or mental condition that would create a hazard for yourself or other travelers.
• Disclosure: You must notify the Concierge of any pre-existing medical conditions or severe allergies at the time of booking.

7. LIMITATION OF LIABILITY

• Third Parties: Sunrise Travel Bureau LLC acts as an intermediary for various independent suppliers (airlines, local guides). We are not liable for injury, damage, loss, or delay caused by these third parties.
• Inherent Risk: You acknowledge that expedition-style travel involves inherent risks, including remote medical access and rugged terrain. You voluntarily assume all risks associated with the journey.

8. FORCE MAJEURE

We are not liable for failure to perform our obligations due to events beyond our control, including but not limited to: natural disasters, political instability, pandemics, or sudden border closures. In such events, we will issue a Travel Credit for a future expedition, minus non-recoverable costs already paid to suppliers.

9. IMAGE & MEDIA RELEASE

During the expedition, our team may take photographs or videos. By participating, you grant The Legend. Mongolia the right to use such media for promotional or marketing purposes unless you explicitly opt-out in writing prior to departure.

10. GOVERNING LAW

These terms are governed by the laws of Mongolia. Any disputes shall be settled through amicable negotiation or, failing that, in the courts of Ulaanbaatar, Mongolia.

"Traveling with The Legend. Mongolia is an invitation to step beyond the boundaries of conventional tourism. Our expeditions are designed as raw, immersive, and authentic encounters with the untamed landscapes of the Mongolian frontier. By choosing this journey, you embrace the unpredictability that defines a true legend."

1. THE NATURE OF THE EXPEDITION

Unlike luxury resort vacations, our expeditions take place in high-altitude mountains, deep Siberian taigas, and the vast silence of the Gobi. You acknowledge that:

• Remote Environments: You will be traveling in regions with minimal modern infrastructure.
• Dynamic Logistics: Weather and environmental conditions in Mongolia change rapidly; we prioritize safety over strict adherence to a pre-set schedule.
• Physical Demand: Participation involves active elements such as off-road travel, horseback riding, and camel trekking over uneven terrain.

2. MEDICAL & EMERGENCY REALITIES

While we provide elite-level field support and satellite communications, you acknowledge that:

• Medical Access: You may be several hours or days away from professional medical facilities.
• Evacuation: In the event of a serious emergency, evacuation may depend on weather conditions and helicopter availability. Comprehensive emergency evacuation insurance is mandatory.

3. THE AUTHENTICITY OF THE WILD

• Wildlife & Flora: You are entering a living ecosystem. Encounters with wildlife and changes in terrain are natural and part of the experience.
• Cultural Immersion: Traditions and social norms in nomadic communities differ significantly from Western standards. Respect for local heritage is a cornerstone of our protocol.

4. VOLUNTARY ASSUMPTION OF RISK